Contractual Conditions

 

General conditions for access to and use of the Tech Information Site

 

  1. Contractual Agreement

1. 1.This Agreement ("The Agreement") is between your company or contractual entity and IVECO S.p.A., with registered office in Via Puglia 35, 10156 Turin, Italy; VAT no. IT09709770011 ("IVECO"). The Customer and IVECO shall be collectively referred to as "The Parties"

 

  1. Subject and scope of the Agreement

2. 1.The subject of this Agreement is access to the website containing IVECO technical information ("The Site"), as well as the use of the Technical Information and services contained within ("Services"), under the conditions defined hereunder.

2. 2.Technical Information here means the same as defined in Art. 4 (2) of European Regulation 1400/2002 EC. In particular, this shall include all information supplied to authorised mechanics for the repair or maintenance of IVECO brand vehicles or which related parties may have introduced to the market. Particular examples of Technical Information include software, error codes and other parameters, together with their relative updates, required to reprogram vehicle electronic control units (ECUs) with the objective of restoring the settings recommended by IVECO, or in case of substitution, of restoring said settings; vehicle identification methods; spare parts catalogues, including parts codes, descriptions, prices and illustrations of the parts; technical solutions resulting from practical experience relative to problems typical of a certain model or line of vehicles; product recall lists and all other information regarding repairs to be performed by the service network at IVECO's expense.

2. 3.The material contained on the Site can be consulted on-line through payment via credit card, as defined in section 4.2

2. 4.Aside from members of the Authorised Service Network, only the following may access the Site: companies and individuals supplying vehicle repair and maintenance services, as well as companies operating directly or indirectly in vehicle repair and maintenance, in particular independent producers or distributors of tools or equipment for repairs; independent distributors of spare parts; publishers of technical information; automobile clubs and associations; roadside assistance operators; operators offering testing and inspection services; producers and mechanics for alternative fuel systems; and producers of diagnostics and test equipment.

2. 5.Registration is required to be able to use the Site: by registering, the Customer accepts the terms and conditions laid out in this Agreement.

 

  1. Registration

3. 1.Registration is required in order to gain access to and use the Site. This is performed by completing the form found on the Site, certifying full and complete acknowledgment and agreement with all terms and conditions of this Agreement. The registration form must be filled out in full, truthfully and in good faith. IVECO reserves the right to definitively withdraw access to the Site without prior notice if the Customer concerned is found to have supplied incomplete or untruthful information, or if they are found not to meet the requirements indicated above in section 2.4.

3. 2.Registration requires the Customer to supply information regarding: personal data and contact details – including email address – and other information necessary for registration or, where authorised, sending of commercial information.

3. 3.After supplying and confirming the required information, the customer will receive an email with their username and a temporary password which will allow them to specify a personalised password giving access to the Site and available Services.

3. 4.Information on handling of personal data is given in the Privacy section.

3. 5.The Customer is solely responsible for safeguarding their username and password and any access and use of the Site resulting from it.
3.6 The Customer is responsible for all expenses relating to the procurement of hardware, software and telecommunications services necessary to use the Services. The Customer must immediately notify IVECO of any unauthorised use of their password, and promptly disconnect from the Site in this case.

 

  1. Costs for use of the Site

4. 1.Site access methods and durations are given in the tables below, along with their relative pricing.

Spare parts catalogue

1 hour

1 day

1 week

1 month

1 year

Light Truck 

€ 4,00

€ 14,00

€ 50,00

€ 100,00

€ 688,00

Full Truck

€ 4,00

€ 14,00

€ 50,00

€ 100,00

€ 688,00

Full Bus

€ 4,00

€ 16,00

€ 56,00

€ 113,00

€ 772,00

Full Truck+ Coach&Minibus

€ 7,00

€ 26,00

€ 92,00

€ 184,00

€ 1.260,00

Full Truck+ Full Bus

€ 7,00

€ 26,00

€ 92,00

€ 184,00

€ 1.260,00

 

Repair Manuals+Service Information

1 hour

1 day

1 week

1 month

1 year

Light Truck

€ 7,00

€ 27,00

€ 95,00

€ 189,00

€ 1.135,00

Full Truck

€ 20,00

€ 77,00

€ 270,00

€ 539,00

€ 3.235,00

Full Bus

€ 16,00 € 62,00 € 216,00 € 431,00 € 2.585,00

Full Truck + Coach&Minibus

€ 32,00

€ 125,00

€ 437,00

€ 873,00

€ 5.235,00

Full Truck+ Full Bus

€ 34,00

€ 134,00

€ 470,00

€ 939,00

€ 5.635,00

 

Tools+Time schedules

1 hour

1 day

1 week

1 month

1 year

Full Truck+ Full Bus

€ 2.00

€ 9.00

€ 30.00

€ 61.00

€ 365.00

 

The prices given allow timed access to the relative information.
"Per transaction" prices (e.g. control unit reprogramming are given when purchasing).

4. 2.Connections with the durations indicated in the table above can be activated directly from the Site with the option "PURCHASE on line" via credit-card payment.

4. 3.Tech Information uses the X-PAY CartaSi service for processing on-line payments.

4. 4.When checking out from the virtual store, after having entered all necessary information into the order module, the Customer will be requested to enter credit card payment information as follows:

  1. The connection is transferred from the Site directly to X-PAY CartaSi's secure server: the presence of a secure connection is shown by a closed padlock or a key at the bottom of the browser or in the address bar.
  2. The system requests the Customer's information and the number, type and expiry date of the credit card being used for payment. Credit card data is managed by and known only to X-PAY CartaSi, IVECO does not have access to these data.
  3. The purchase total is automatically transferred from the shopping cart to X-PAY CartaSi, calculating any applicable fees.
  4. X-PAY CartaSi uses the information given to perform an interbank POS transaction, obtaining a response of payment authorised or declined. If the system authorises the payment, the Customer is debited the purchase amount to their card; if it is declined the transaction cannot be completed unless another payment method is used.
  5. Once the transaction has been successfully completed, the Customer will receive an email with a summary of the order, payment summary and receipt, and the credentials necessary to access the service.
  6. Once the operation is finished, the X-PAY CartaSi system will disconnect and the Customer will be automatically redirected back to the Tech Information Site.
 

For further information, consult the website www.cartasi.it

4. 5.The duration of the connection runs from the date and time it is activated (not from the time and date of purchase), whenever the day of registration is. For example, if the Customer, after registering, activates a 1-hour connection at 10:18, the connection will expire at 11:18 local time on the same day, regardless of the actual connection and/or consultation time. As a consequence, the Customer shall be responsible for ensuring that the options given in the table meet their needs in terms of both the nature of the Technical Information requested and the time allowed to consult it.
In the case of the online reprogramming/configuration service for control units/electronic components of the vehicle, the connection duration runs from the date and time the service is activated, whatever the day of registration.
The customer, once registered, activates the connection for the service which finishes when the service has been correctly supplied, independently of the actual connection time. The Customer shall be responsible for ensuring the suitability of the equipment and infrastructure at their disposal (PC, software, connection speed and hardware) and the prices given in the table for supply of the reprogramming service with reference to their actual needs, both as regards the nature of the service requested and the agreed upon term for its use.

4. 6.The User must activate the connection to the Technical Information purchased within 6 months of the date of purchase: after this time the purchase will expire and no refund shall be due by IVECO.

4. 7.The User must complete transaction-based services purchased within 6 months of the date of purchase: after this time the purchase will expire and no refund shall be due by IVECO.

 

  1. Access to the Site

5. 1.Access is possible 24 hours a day, 7 days a week, except for situations caused by force majeure or scheduled maintenance. It is hereby expressly agreed that IVECO may, at any time, interrupt, limit, suspend, or fully or partially restrict access to the Site or Services in order to perform updates or maintenance operations or to resolve technical problems relating to the servers, networks or software used for their supply, or due to breach by third-party suppliers of services. IVECO may also modify, add to or suspend a service at any time, in which case the Customer shall be informed.

5. 2.The Customer nevertheless hereby recognises that the public nature of the internet prevents IVECO from guaranteeing that: i) The Customer be able to access the Site or a particular service at any time, ii) Access not be interrupted, and iii) Access be free from any errors.

5. 3.The Customer recognises that neither IVECO nor its suppliers are responsible for, and shall not be liable for any damages due to, the interruption, suspension, modification or withdrawal of the Site or any of its services.

 

  1. Intellectual property rights

6. 1.All text, drawings, images, graphics and other materials found on the Site are intellectual property of IVECO, its companies or affiliates and licensees. IVECO or its companies and affiliates hold all rights regarding the selection, organisation and management of materials on the Site.

6. 2.All trademarks displayed on the Site are subject to exclusive rights on IVECO's or its companies and affiliates' brands. Unauthorised use of any trademark displayed on this Site is absolutely forbidden.

6. 3.The Site, including all materials, is protected worldwide by applicable legislation regarding intellectual property rights and its use, whether or not there is a declaration present on the Site regarding such rights for the materials. The Customer commits to respect all worldwide laws on intellectual property rights with regard to the Site and its use, and to prevent and not carry out unauthorised reproduction of these materials.

 

  1. Guarantees, responsibility and limits of responsibility

7. 1.The Customer commits to respect all regulations under this Agreement governing the use of the Site, Services and Technical Information, as well as all national and international laws and regulations governing the Customer's use of the Site, directly or via third parties.

7. 2.The Customer commits above all to:

  • Not use the Site fraudulently, illegally or without authorisation
  • Not use the Site and its Services in violation of current laws and regulations, intellectual property legislation and requirements laid out by IVECO
  • Not use the Site in such a way as to impede or interfere with access by other Customers
  • Not remove, hide or damage any declaration of copyright, trademark or declaration of property rights added to or contained within the Site and its Services.
  • Not permit unauthorised disclosure or reproduction of any part of the Site or information obtained from it
  • Not authorise any third party to access, use or benefit from the Site or its contents
  • Not create frames on other websites using information elements obtained through or referring to the Services
  • Assume responsibility for security and/or use of their personal username and password and not to give these to third parties
  • Use the Site in conformity with the terms of this Agreement

7. 3.IVECO, taking circumstances into account, may take all measures deemed necessary and suitable as regards the Customer's use of the Site and its Services. Specifically, IVECO may interrupt, limit, suspend, or fully or partially restrict access to the Site or Services, without prior notice or compensation, due to incorrect behaviour or failure to observe applicable laws and regulations or the terms laid out in this Agreement by the Customer.

7. 4.IVECO shall not be responsible for direct or indirect damages incurred by the Customer or a third party due to the Customer's use of or reliance on the Technical Information and Services provided by the Site. The Customer shall indemnify and guarantee IVECO against any action, indemnity or request for damages resulting from or linked to an action or omission on the Customer's part, or resulting from or linked to use of the Site or Services.

7. 5.IVECO makes the Site available purely for informational purposes. It shall remain the full responsibility of the Customer, as an expert in service and repair of IVECO vehicles, to ensure the suitability and accuracy of any information downloaded from the Site and the manner in which this is used. IVECO makes no guarantee that the information available through this Site is accurate, complete or up-to-date; or that the Site or anything contained within is free from errors and omissions.

7. 6.IVECO shall not and cannot be held responsible for repair and maintenance operations performed on vehicles by the Customer or by third parties using the Technical Information and/or Services offered by the  Site, inasmuch as full responsibility rests with those actually performing these operations.

 

  1. Duration of the Agreement

8. 1.This Agreement has no limit on its duration. The Customer may withdraw from the Agreement in any moment by communicating this in writing to IVECO via registered letter with return receipt.

8. 2.The Parties may rescind this Agreement at any moment following breach by one Party of their responsibilities under this Agreement towards the other.

 

  1. Auditing rights

9. 1.IVECO shall have the right to perform a periodic audit of the Customer's use of the Site, in full respect of this Agreement's privacy clauses, in order to ensure that the Customer is respecting the terms of the Agreement.

 

  1. Site Updates

10. 1.IVECO reserves the right to modify and update the methods for accessing the Site in any moment. These modifications and updates require of the Customer that they regularly consult the Site to check the applicable conditions.

 

  1. General Provisions

11. 1.Assignment.
The customer may not transfer any right or obligation under this Agreement without prior authorisation from IVECO.

11. 2.Waiving of rights

The fact that one party does not make use of a right, power or prerogative recognised by these contractual conditions, or delays in doing so, shall not be interpreted as waiving said right, power or prerogative. The waiving of a right shall be effective only if established by a document signed by the party subject to its effects.

11. 3.Notices.
All notices and servings regarding these contractual conditions must be sent by post or fax and confirmed by registered letter with return receipt.

11. 4.Independence of clauses.

The full or partial invalidity or inapplicability of any term or clause in this Agreement shall not result in the invalidity or inapplicability of the remaining terms or clauses with regard to current laws and regulations.

11. 5.Force Majeure

The following shall expressly be considered acts of force majeure under this Agreement, in addition to those normally considered as such under Italian law: industrial action and strikes both internal and external to the company, severe weather, governmental and legal restrictions and modifications of commercial practices, computer faults and communications outages, deterioration of IVECO servers, and any and all other cases outside IVECO's express control.

The occurrence of a case of force majeure shall initially cause the suspension, under law, of the execution of these contractual conditions. If, after a period of three (3) months, IVECO and the Customer find that the case of force majeure is still in effect, this Agreement shall automatically be terminated under the law, save for agreement to the contrary between IVECO and the customer.

 

  1. Resolution of disputes

12. 1.The Parties shall act in good faith to resolve any disputes which should arise regarding this Agreement. Disputes shall include, but not be limited to, the following: application/interpretation of the Agreement, availability of technical documentation (repair manuals, time schedules, spare parts catalogues, training), completeness of the technical documentation, languages in which the documentation is available, correctness of the technical documentation, website subscriptions, technical documentation and diagnostic equipment purchase orders, prices and discounts, payments, website interruptions/outages (if ascribable to IVECO). The mediation procedure shall not apply to disputes not directly ascribable to this Agreement and to the Technical Information present on the website, including, but not limited to: delays in delivery of spare parts and/or IVECO original equipment, delays in the repair of IVECO vehicles owing to delays in the delivery of spare parts and/or IVECO original equipment, warranty and product claims regarding IVECO vehicles, general claims regarding IVECO vehicles, claims regarding dealers and/or mechanics of the IVECO network, claims regarding vehicle assistance and servicing.

12. 2.Unless otherwise agreed between the Parties, whenever they should not have settled the dispute via mediation within 45 days of its start, the dispute may be submitted to the Court of Turin, Italy, which shall have exclusive jurisdiction. This Agreement is made subject to, and shall be interpreted under, Italian law. The original Italian version of this Agreement shall take precedence over any translation should discrepancies arise.

12. 3.The mediation procedure shall not pre-empt any rights the Customer may have to file a claim directly with the Court of Turin, Italy, which shall exercise exclusive jurisdiction.

 

  1. Approval of this Agreement

13. 1.The Customer declares they have read and agree with this Agreement in its entirety, specifically having examined the clauses of the following sections, pursuant to Article 1341 of the Italian Civil Code:

  • Section 2
  • Section 5
  • Section 7
  • Section 8
  • Section 11
  • Section 12

 

Specific disclaimers

Spare parts catalogue

  • Searching by chassis number requires the last seven (7) figures of the chassis number to be entered. If there are different chassis with the same last 7 numbers, the System will present a drop-down list of the available chassis, allowing the relevant one to be unambiguously identified. In the case of access to the RMI Portal, the system will request the chassis number be entered again (even if it has already been entered in the RMI Portal).
  • In the case of PN replacement with from/to rule (in other words, product modification determining the application of PN 1 up to chassis X and PN 2 from chassis X+1), the System will present both solutions, giving the relevant information in terms of PN and Reference Chassis in order to allow a definitive, unambiguous choice. In practice, the "historical" status of the Component being searched for is shown, thus also showing applicability to other chassis not included in the search.

Control unit reprogramming

The technical requirements which Independent Operators will have to meet to be able to operate on IVECO Euro5 (LDV) and Euro V (HDV) (starting from Daily MY2012 E5 LD) products are listed below.

The technical requirements are organised into:

  • PC configuration requirements
  • MVCI requirements
  • Vehicle connectors

 

IMPORTANT:

IVECO does not deal with third-party MVCI performance. IVECO RMI SW and relative vehicles conform to ISO 22900 as regards connections to the MVCI, while the MVCI manufacturers are responsible for their devices' correct operation with each IVECO vehicle using IVECO SW.

 

PC configuration requirements

Minimum recommended configuration:

  1. 500 Mhz processor minimum
  2. 1 GB RAM minimum
  3. Minimum 200 MB free hard-disk space
  4. Display resolution 1024x768 minimum
  5. High-speed internet connection, e.g. DSL

Software requirements:

  1. Microsoft Windows™ XP SP3 32 bit or Microsoft Windows™ 7 32 bit or Microsoft Windows™ 7 64 bit OS
  2. User signed on as administrator
  3. Internet Explorer 7.0 or later web browser
  4. Adobe Acrobat Reader version 5 or later

MVCI requirements

An MVCI is required (not included in the IVECO solution) compatible with ISO 22900 standards, meeting the following requirements:

  1. The link between the PC and MVCI must use a USB connection
  2. The MVCI driver and relative software must be installed by the independent operator
  3. D-PDU API setup must conform with Windows 32 bit
  4. The link between the vehicle and MVCI must be compatible with the pin-out of the connector present on the vehicle

Vehicle Connector

Independent Operators must bear in mind the following minimum requirements implemented on IVECO vehicles:

  1. 16-pin connector as specified in the document ISO 15031-3
  2. Pin-out of the above-mentioned connector compatible with OBD legislation
  3. Pin 4 is connected to chassis ground
  4. Pin 5 is connected to signal ground
  5. Pin 6 is connected to CAN_H
  6. Pin 7 is connected to the K-line
  7. Pin 14 is connected to CAN_L
  8. Pin 16 is connected to the +VBatt
  9. Pins 2, 3, 10, 15 are not connected
  10. Pins 1, 8, 9, 11, 12, 13 may be used for any valid combination of CAN_H, CAN_L or K-line

IWD

The information contained in this site may not be up to date due to modifications that the manufacturer may make at any time for technical and/or commercial reasons. Therefore, information on repairing some components may not be present inasmuch as they require repair operations to be performed directly by the service network of the manufacturer of the component itself.  

This web site is continuously updated in order to best respect legislative changes and requirements. Some search methods may not yet be completely optimised, such as searching by term, by component or wiring diagram, by DTC or by symptom, even though the information necessary for the repair operation to be performed on the Iveco vehicle is available on the site. In this case it is recommended you consult the document indices, or else perform further filtering of the results using the search tools offered by the portal. The technical evolution of this site will allow vehicle identification by product features and type-approval number publication.